Payment records
- Wallet reference: identifier assigned by the payment service.
- Cashier order ID: identifier assigned by the merchant.
- Pending: an intermediate status that needs a later check.
- Reversal: a separate entry returning all or part of a prior transaction.
Account checks
- KYC: identity checks performed by a service.
- GHS: the Ghana cedi currency code.
- OTP: a one-time code for a specific login or action.
- Merchant: the business that receives a payment.
One transaction has two reference numbers
Imagine a GHS 20 wallet debit with one reference and a cashier order with another. A provider may recognise the first, while the merchant may need the second. If a credit later returns to the wallet, it may have a third reference linked to the original debit.
Use the terms as labels when writing a support message: amount, wallet reference, order ID and reversal reference.
Official sources and further checks
External links open official information pages. Availability and terms can change; verify the current details directly with the provider.
Important
This guide is educational and is not an instruction to place a bet. BetPay GH does not process payments, confirm merchant availability or provide account support. Never share a PIN, password or OTP.